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Carolina West Wireless

Carolina West Wireless

Carolina West Wireless

By Kristie Darling

On the cover–Chasity Shumate – Carolina West Wireless Business Pro Representative
(Photo by Debbie Church - Photography by GiGi)

Left–Bark Mobile is the prepaid brand for customers looking for a value-oriented, no contract/no credit check wireless solution.
(Photo by Shane Greene Photography)

Right–Take the Clearstream wireless Internet service for a
test drive – right in the store!
(Photo by Shane Greene Photography)

The retail floor of the Carolina West Wireless store has all
the latest wireless devices and accessories in a warm, welcoming environment.
(Photo by Shane Greene Photography)

Carolina West Wireless

Carolina West Wireless


Celebrating its 30th anniversary this year, Carolina West Wireless is a unique wireless carrier that serves the greater Catawba Valley with a heart for their local communities. In addition to all types of phones, tablets, and connected devices and with competitive plans for individuals and families, Carolina West Wireless Business Pro’s dedicated account executives are trained specifically to meet the needs of any local business. The company is locally owned—headquartered in Wilkesboro—with a dedication to making wireless voice and data plans easy and affordable for individuals, families, and businesses. “We’re a better local alternative to the major carriers,” said Todd Elledge, director of marketing, as he explained Carolina West Wireless’ mission and vision. “We provide great value and national coverage with a customized, regional focus that makes one-on-one customer service its top priority. The bigger providers just can’t match that.”

Their extensive network branches out to 11 surrounding counties: Allegheny, Alexander, Ashe, Avery, Burke, Caldwell, Catawba, Rutherford, Surry, Watauga, and Wilkes. With over 30 convenient retail locations, both company and independently owned retail stores, and about 140 employees in management, sales and service, the company has seen considerable growth, success, and forward-looking technical advancements since its inception in 1991. Shopping local for your personal or business wireless network needs has never been easier.

“The personal support we provide is second to none,” Jackie Mallory, chief marketing and sales officer, shared. “We have a long-standing reputation for quality service, and while COVID-19 has changed how we do business, we’re true to our brand and remain loyal to the community and our customers. Our recent COVID Customer Assistance Program was a huge success. We offered bonus minutes and unlimited data to customers who needed to stay connected. This benefitted customers with data needs for school related distance learning, remote work, or those who just needed to stay in touch during such a trying time. Thousands of customers took advantage of the program. Carolina West Wireless stores are open with customer safety protocols that include abiding by state and local directives. Safety is the number one priority.

Whether you’re in town or a rural area out in the country, Clearstream can keep you streaming and connected. “Clearstream is our high-speed, wireless Internet brand,” Todd explained. “We’ve recently expanded and dedicated new resources to this service, now providing more and better high-speed Internet connectivity to our region.”

Why wireless? “Some families or businesses are looking for an Internet alternative or they just aren’t satisfied with their current provider,” Todd said. “Or they just don’t have any way to connect. Clearstream high-speed Internet can solve that.” Clearstream Unlimited Data Internet plans are only $40 a month.

Clayton Handy is the newly hired field service representative. It’s his job to provide quick, thorough sales and service in our area to keep his customers up and running at all times. “This addition to our sales team offers the personal customer service we are known for, as well as same-day Internet activations for our customers,” Todd said.

Carolina West Wireless is dedicated to serving the business community. Chasity Shumate is the Carolina West Wireless Business Pro representative serving the Catawba Valley. A Lenoir-Rhyne University alum, the city of Hickory is close to her heart.

In addition to traditional wireless products and services, Chasity offers consultation on one of the newest B2B initiatives from Carolina West—IoT Connect. This platform offers Internet of Things connectivity that provides great operational efficiency options for small to medium sized businesses. “Imagine if a restaurant experiences a refrigeration problem—they’d lose temperature control resulting in loss and damage. Same with florists and pharmacies,” Todd explained. “The IoT Connect sensors will alert business owners of the problem and can prevent a serious loss of inventory. Our reliance on IoT is 24/7, and it’s an area of massive growth beyond traditional wireless—in agriculture, utilities, healthcare, and so much more. Carolina West is on the cutting edge of IoT technology, and our customers benefit every day.”

Carolina West Wireless offers reliable wireless service where you need it the most—right here in Western North Carolina. Plus, reliable, nationwide service is part of the package. “We’ve expanded our 4G LTE network,” Todd said, “and 5G is coming beginning this year and will continue to roll out in 2022.” 5G allows for faster connectivity, seamless streaming, and greater throughput. That’s a win for consumers and businesses alike. “Our 5G network and technology are the gateway to the future. All of these expansions and improvements in technology mean we’re able to offer more solutions, faster,” Jackie continued. “We take our role in helping businesses and individuals get the best service, data speed, and connectivity possible. Our main focus is our customers. It’s important for us to support the local community and businesses around us.”

Looking for a new iPhone 13 or popular Android model? A smarter watch? The latest iPad? Carolina West Wireless has them all. You’ll find all you need in all connected devices in Carolina West’s stores. “We’re excited to offer these next-generation iPhones to our customers,” Jackie said. “With the newest, competitively priced products and devices, an assortment affordable data rate plans, unbeatable customer service, and our robust network, you will fully enjoy your wireless experience every day. The value you get in our products is totally enhanced by the personalized service you’ll receive.”

“There’s no need to wait until the last minute,” Todd told me. “Our Black Friday deals start November first!” You will find the best in value on the latest devices, including devices from Samsung, the iPhone 13 , iPads, and the Apple Cellular Watch Series 7. Already have a device you love? Bring it to Carolina West Wireless and get a $250 credit. 30th anniversary bonus savings, FREE Roku devices, and $100 e-Cards from Fanatics.com are just a few of the other great Black Friday and holiday surprises for qualifying new line activations. You’ll have to check it out.

“Carolina West Wireless has always been an excellent community partner,” Jackie Mallory concluded. She sums up the Carolina West story very succinctly: “If you’re looking for value and personalized sales and customer service by a reputable local wireless phone company, go no further than Carolina West Wireless.” The company is active in all the counties it serves and regularly gets requests for financial assistance from organizations, schools, and charities that they honor whenever possible. “It’s the way we operate,” Jackie added.

At Carolina West Wireless you will be well-served by good people, excellent products, and responsive service with all the bells and whistles you want and need. Visit www.carolinawest.com for all the details. It’s pretty easy, actually.


Carolina West Wireless
(800) 235-5007
2041 US Hwy 70 SE
Hickory, NC 28602

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