“Home is where the heart is…we’ve heard that before…and it’s true! Every day, exciting dreams of new homes and businesses are fulfilled at Moss-Marlow Building Company. Since 1909—the company is celebrating 110 years—creative minds at Moss-Marlow have worked with families and businesses to design and construct extraordinary homes and commercial spaces that will bring years of pleasure for generations to come. The people who are Moss-Marlow also build relationships, and that, as they say, is what matters most.
Todd Rhodes is president of Moss-Marlow. “We’re stewards of this business,” Todd told me as he showed me around the design center. “The work ethic and legacy originally established by Luther Moss and carried on by his grandson, Donald Moss, and cousin, Bob Laffon, remain in place today. Our work reflects how we live—with a sense of service and integrity. Every project is built to the highest quality standards, and decisions are based in our belief that we should do the right thing.” Todd works with a smile on his face and dedication to excellence. “I aspire to be a servant leader. I’m here to help our team create our clients’ desires in the best possible way—cost efficient, value-based, and done right every time.”
HIGHEST QUALITY STANDARDS
What should you expect when you choose Moss-Marlow Building Company as a partner in your construction project? Whether it’s a stunning custom home on the lake, the mountains, or in town, a complex multi-million dollar business, commercial development, a school, a church, or a small renovation job, you can expect quality, attention to detail, and a team who listen to what you want and need. “We understand it can be costly for us to make things right, like when we knew we had to tear out and replace a driveway that had frozen after a sub-contractor poured it, but that was the right thing to do,” Todd said. “That client has been a loyal customer ever since…our relationship with him is priceless.”
DOING IT RIGHT
Communication, accountability, meeting expectations, and capacity to adjust to stay on track are necessary to get any complex job done right. “Many companies miss the boat in working efficiently with their clients because they don’t manage the details well,” VP Jeff Knox explained. “The most effective tool we use is an easy, online construction project management software that takes the guesswork out of the equation—for our team and for clients. From the very start of a project, even before the design phase, through estimating, selection of all the components that will go into the home or business, to contracts, timelines, through change orders and the final walk-through, this easy communication link gives the homeowner a critical role in controlling the job.” Many of Moss-Marlow’s clients live out of town or out of state—think Arizona, New York, Florida, even out of the country. Being able to read a daily work log, signed off by their supervisor, along with photos, videos, and notes of progress on the site, bring the project to life for the family looking forward to moving in. “We even log the weather when it has affected our timeline,” field project manager Randy Hart explained. “Using this software enables us to answer questions as they come up and agree about any changes or discrepancies. It’s a game-changer.”
THE FINEST CRAFTSMEN
Finding the best craftsmen and subcontractors is critical. Think about the interiors of a custom designed home or spacious sanctuary…the beauty is in the details. “The benefits of working with experienced, top-quality woodworkers and finish carpenters can’t be overstated,” Todd said. “Our employees, subcontractors, and vendors are long-standing partners, many for decades. We make sure our hires and partners fit our culture—they’re good people. It’s a reflection of our company’s sense of pride in our work and treating people like family that keep good people on our team. Our workers like to sit back and see what they’ve built. I like to see that, too.”
Sometimes, clients will come with their own plans, but people often sit down for a consultation with just an idea or pictures from a magazine, nothing on paper. “With about 90% of the custom homes we build, we partner with designers and architects,” Jeff continued. “We can build any style home, from very contemporary to craftsmen or farmhouse style, probably the most popular these days.” Moss-Marlow has built lake homes throughout our area, vacation homes in the mountains, and in some of the nicest communities, like The Coves Mountain River Club in Lenoir, where they are a preferred builder, as well as on private properties—they are licensed in North and South Carolina. There are currently about two dozen homes under construction.
Todd partners with Jeff Knox across many operations of the business and is also involved in commercial construction projects. “Typically, we work with architects to design plans for offices, medical buildings, retail space, banks, airport facilities, schools, and churches that will work best for their use,” he said. “Our customers can call on us with any need—a repair on the weekend, to discuss expansions or renovations, and we’re there for them. Again, it’s about building strong, honest relationships…it’s what we’re all about.”
A STRONG MINISTRY‚ A GIVING HEART
“It’s an important part of our faith to give back to the community and to support our employees in their personal mission,” Todd shared. “We love working with congregations in designing a faith building to suit their diverse needs to serve generations to come. We talk with the congregation about their dreams, their building’s purpose and design, their budget, and finding solutions. We can remodel, renovate, build additions and new buildings, or start from scratch.” Office manager, Carol Fox, told me about her church, Bethlehem Baptist, that is nearing completion. “It’s an exciting project for all of us,” she shared. Dwayne Simmons, building chairman, told me, “The Moss-Marlow team has guided us through rebuilding our church after it burned down. There’s no manual to do that, and everyone has been extraordinary to work with. It is very refreshing and a pleasure to do business with a Christian-based company in this day and age.”
The company has a ministry team that sets aside money each month so employees can support projects they want to help, and it has become involved in mission projects that customers are passionate about. “Some of our most important decisions are about family and community,” Todd said. “Being true to our faith is important to everyone here. This business has blessed us greatly, and it’s a responsibility and our desire to give back to a community that has been so good to us.”
If you have a thought in your mind about building a home, a commercial or faith-based building, Todd and his team are ready to hear about your dreams. Give Moss-Marlow a call…you will be well served.
“We work with companies that have a passion for developing strong leadership, operational excellence, and community impact. Moss Marlow’s commitment to each of these areas exemplifies their core values and is what establishes them as not just a trusted and valued construction company, but also a great investor in the communities they serve. Great communities are built on companies like Moss Marlow.”
Bruce Schronce, President &
Founder of StrongLead, LLC.
For residential projects contact Jeff Knox 828-312-8268
For commercial contact Steve Hymel 828-312-9648 or
Tracey Setzer 828-310-8467
Todd Rhodes 828-328-2333 ext. 335